Cherryrise is the workspace for teams that outgrew the help desk. Email, live chat, automation and SLAs — fast, scriptable, and built by people who've actually worked a queue.
Support teams that switched and stayed
"We replaced Zendesk on a Tuesday. The whole team noticed by Wednesday."DW Dana Whitfield · Head of Support, Tidewater
Skim everything in a dense table, or focus a single thread in a three-pane view. Select rows to bulk-action them. Go ahead — it’s live.
| Requester | Subject | Status | Tag | Updated | |
|---|---|---|---|---|---|
| PNPriya Nair | Invoice #4821 charged twice | Open | billing | ||
| DCDevon Cole | API key rotating mid-request | Open | api | ||
| LVLena Voss | Annual plan proration question | Pending | billing | ||
| MOMarcus Okonkwo | Webhook deliveries failing (500س) | Open | api | ||
| RKRosa Klein | Can we add a second domain? | Pending | account | ||
| JTJames Tran | Thanks — resolved! | Closed | general |
Forward support@, and Cherryrise threads, dedupes and assigns it. Replies go out from your domain — customers never see a ticket number unless you want them to.
/.One script tag, themable to your product, and fast enough that nobody files a perf ticket about it. Try it — the widget on the right is the real thing, running on this page.
Build routing, escalation and SLA policies from plain conditions. Version them, test them on past tickets, and ship without a meeting.
Publish two DNS records once. Every reply is signed as your own domain through your AWS SES account, with a white-labelled return path and automatic SMTP fallback. No “via amazonses.com” leak, ever.
Customers click the magic link in any reply and land in their ticket, already signed in. Your help center runs on your own subdomain, with your brand color rendered server-side — multi-tenant, white-label, by default.
Assist features exist, but the admin decides. Each one is toggled per workspace, gated server-side, and white-labelled. No data leaves without you turning it on. We’d rather give you the switch than the buzzword.
Enterprise controls that are enforced, not implied.
Granular roles, plus an assigned-only agent mode where agents see only their own tickets — enforced server-side on every surface, not hidden in the UI. Agent-scoped dashboards included.
Run Cherryrise on your own infrastructure — Node, MongoDB and your AWS SES account — or pick US / EU residency in our cloud, enforced at write time including backups and search indexes.
Queues, analytics and CSAT live in the same place. Here are three of them.
Aggregated across 1,400+ workspaces in the 90 days after migrating their queue to Cherryrise.
Migration was a non-event, in the best way.We moved 60k historical tickets over a weekend and were live Monday. Threading held up on the messy forwarded chains that broke our old tool.
The dry-run on automations sold the whole team.Being able to test a routing rule against last week's queue before shipping it means we stopped breaking things at 2am. 214 tickets matched, zero false routes.
Our engineers stopped disabling the chat widget.That's the highest praise it gets. Sub-40kb, no layout shift — the perf team signed off without a fight, which never happens.
SLA breaches went from weekly drill to a number we forget.Per-region clocks mean a Friday-evening ticket in Berlin doesn't burn its budget over the weekend. Escalations page the right person, not the whole channel.
Finally a help desk that respects the keyboard.Macros on /, command palette for everything, collision detection that actually works on long threads. It feels built by people who've worked a queue.
The reporting is the part I didn't know I needed.CSAT by team, first-response trends, volume by tag — all in one place instead of five tabs. Exports clean to our warehouse, too.
The things engineers and ops leads actually ask before they migrate. Still stuck? Our team replies in the same queue you'd be running.
Talk to support$29 on Team and $59 on Growth, billed monthly or 20% less annually. Light collaborators who only leave internal notes are free. There's no per-ticket surcharge and no charge for end users who contact you. Enterprise is custom.<script> tag, themable to your product, and it routes into the same queue as email — there's no separate inbox to babysit.Free for 14 days. No card, no sales call to get started.
Try Cherryrise