For e-commerce
Support that knows the order.
Refunds, fulfillment and subscription status on every ticket — so agents resolve without tab-hopping to Shopify.
Capability
Orders & refunds inline
See the order, tracking and fulfillment status beside the ticket, and issue refunds from the sidebar without leaving Cherryrise.
- Shopify & Stripe context on every ticket
- Issue and track refunds in the sidebar
- Lifetime value and order history at a glance
Capability
Replies that land
BYODKIM signs every reply as your store’s domain, and Smart Reply-To routes “on-behalf-of” Shopify senders back to the real customer.
- White-label email, signed as your store
- Smart Reply-To for Shopify senders
- Faithful quoted history on every thread
Capability
Peak-season automation
Route by order value, auto-tag WISMO tickets, and hold SLAs to your real support hours during a Black Friday surge.
- Route by order value or SKU
- Auto-tag “where is my order” tickets
- Business-hours-aware SLAs for peak
“Refunds used to mean three tabs. Now it’s one click in the ticket.”Order ops lead, DTC brand
Run support like an engineering team.
Free for 14 days. No card, no sales call to get started.
Try Cherryrise