For SaaS
Tie support to engineering.
Escalate to the issue tracker, attach crash context, and tell customers the moment a fix ships.
Capability
Linked to the code
Escalate a ticket to Linear or GitHub in a click. Status syncs both ways, and customers hear back automatically when the fix merges.
- One-click escalate to Linear / GitHub
- Two-way status & assignee sync
- Auto-notify customers when fixes ship
Capability
Built-in API & portal
Customers self-serve through a passwordless, white-label portal, and your team scripts everything through a clean REST API.
- Passwordless magic-link portal
- White-label on your own subdomain
- REST API and signed webhooks
Capability
Signal from the queue
See which accounts are waiting on a given bug, and feed deflection and CSAT trends back to product.
- Group tickets by linked issue
- Deflection & CSAT by feature area
- Weekly digests to product & eng
“Our engineers see customer impact without us pinging them. That changed the relationship.”Eng manager, B2B SaaS
Run support like an engineering team.
Free for 14 days. No card, no sales call to get started.
Try Cherryrise