SLMessaging · Native
Slack + Cherryrise
Reply to tickets from any Slack channel.
Why connect it
Bring the queue into Slack.
Bring the queue into Slack — get notified, reply, assign and close without leaving the channel your team already lives in.
- New-ticket and SLA-breach alerts in the channels you choose
- Reply, assign, snooze or close with Slack message actions
- Escalate a thread to a channel with full context attached
- Two-way sync: a Slack reply posts back to the customer as you
SL
Slack
Connected · 2-way sync on
New-ticket and SLA-breach alerts in the channels you choose
Reply
Escalate a thread to a channel with full context attached
Two-way sync: a Slack reply posts back to the customer as you
Is the Slack integration two-way?
Yes. Changes flow in both directions so neither tool drifts out of sync — you act in whichever one you’re already in.
Which plans include it?
All native integrations are available on every paid plan. Team plans include three; Growth and Enterprise are unlimited.
How long does setup take?
A few minutes — authorize Slack, pick the events and channels you care about, and you’re live. No engineering required.
Run support like an engineering team.
Free for 14 days. No card, no sales call to get started.
Try Cherryrise